Thick skin, hard clients, and what it actually costs to care.

Episode 59 is a raw, real conversation about the week both Dr. Angie and JoJo would rather forget and why they recorded it anyway.

What's in this episode: A client who questioned Dr. Angie's competence before the appointment, then announced to the lobby that she was a terrible veterinarian. The YouTube commenter who said they need empathy training (they do not). One-star reviews left on boulderholisticvet.com products before they were even opened. JoJo spending over an hour navigating payment logistics for a client in financial crisis, then being told she only cares about money. 

For pet parents: This is what the people caring for your animals carry home with them. It's not meant to be a guilt trip. It's the context that makes you a better client and a better advocate for the practices you love.

For veterinary professionals: You already know this week. This episode is to help others know what you're sometimes up against in this field of work. 

The harder truth underneath all of it: most clients are wonderful. The 16 great ones don't cancel out the one who ends the day badly, but they should.