The Tails of Truth Podcast:

Tails of Truth: Why Your Vet Hasn't Called You Back and the Weight They May Be Carrying

In this episode of Tails of Truth, Dr. Angie opens up about some things that she feels really bad about. About the callbacks she hasn't made. The emails sitting unanswered. The cases that didn't go the way anyone hoped. 

If you've ever felt like your vet wasn't listening, or wondered why it's so hard to get a response, this episode offers something rare: a real look at what's happening on the other side and why sometimes your disappointment is warranted. This episode is not offered up as an excuse, but as an invitation to understand. Because behind every missed callback is a veterinarian who is carrying more than most people ever see.

Dr. Angie gives pet parents an honest look at the pressure cooker that is daily veterinary practice. She and co-host JoJo also explore how pet parents can advocate for their animals while extending grace to their veterinary caretakers.

Whether you're a client or a fellow veterinary professional, this episode is a reminder that behind every delayed callback is a vet who is trying — really trying. 

Key Takeaways

  • Veterinarians are managing far more than simple appointments. They also manage euthanasias, specialist reports, prescription approvals, and emergency updates and so much more.
  • If you haven't heard back, following up again is not only okay Dr. Angie explicitly encourages it. Things genuinely get lost in a busy practice.
  • Email can be even slower than a callback. The volume of clinical communication coming in to email can be astronomical.
  • Getting into a specialist in many areas can take weeks, and general practitioners are often the ones getting creative and scrappy to fill that gap for their patients.
  • The frustration clients feel when they're waiting is valid and so is the pressure a vet is under. Both things are true at the same time.
  • Veterinary support staff are also managing multiple demands simultaneously. The system has real gaps, and no one is dropping the ball on purpose.
  • Your pet matters to your veterinary team.
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Sound Bites

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  • "I love my job. I love what I do. I want to be there for people and I want to do the things, but I feel bad sometimes." ~ Dr. Angie

  • "We wake up in the night thinking about your pet. We wake up in the morning thinking about your pet. Like it's just, it's consuming." ~ JoJo

  • "If you only knew how many animals I euthanized, if you only knew how many terminal diagnoses I made... if you only knew the pressure cooker that is the life of a veterinarian on any given day of practice." ~ Dr. Angie

  • "Feeling like you're disappointing people...the emotional weight of that is taxing." ~ JoJo

  • "I have such golden retriever energy most of the time. And so when someone's like, I was really disappointed not to hear from you. Oh no. Oh my God." ~ Dr. Angie

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