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Common Login Issues
WordPress login problems and their solutions…
1. Lost or Forgotten Password
This is an obvious one, of course, but nonetheless an important problem. If you change your password regularly to help with site security, it’s very easy to forget or lose track of your current password. While WordPress has a built-in feature to help you reset your password, there are a number of factors that can derail that process. As a result, there are actually quite a few different potential solutions that you may have to run through.
If you’ve lost or forgotten your password, first try using the built-in recovery feature. Click on Lost your password? on the login screen and you will be prompted to enter your email address. WordPress will send you a link via email which you can use to create a new password.
If for some reason, you can’t use this method, there are two other tricks you can try.
First, if you’ve used multiple browsers or devices to log into WordPress, check to see if any of those browsers or devices are still logged in. Then access the admin panel and change your password.
If that doesn’t work, your next best option is to update your password directly in the WordPress database. If your site is hosted on a Linux server, you will usually have access to phpMyAdmin. However, before you edit your WordPress database, create a complete backup. Then, proceed on to the following steps:
- Launch phpMyAdmin, locate your site’s database, and open up the
- In the list of users, locate your username in the
user_logincolumn and select Edit next to that row.
- Find the
user_passfield and type a new plain text password into the Value field, replacing the existing symbols and characters.
- From the drop-down menu, select MD5.
- Scroll to the bottom of the page and click Go.
At this point, you should be able to login using the new password you just assigned to your WordPress username with phpMyAdmin. However, if you’re still locked out and unable to recover your password, there are several additional options you can try.
2. Cache and Cookies
The browser cache refers to the temporary files stored on your web browser when you access a web page. If your cache is not updating properly you may be viewing older versions of some of the files that support WordPress.
3. Plugins, Add-Ons, or Extensions
There are times when browsers are built with strong security settings that interact with WordPress in the wrong way. Trying to login from a different browser, could solve the problem.
All Internet browsers allow for the use of extensions, which are small programs that extend the functionality of a browser. This document contains information on how to disable or remove an extension.
There are simple ways to disable or remove an extension. Consider disabling any plugins, add-ons, or extensions on your browser, and trying once again.
A simple solution is to use an incognito window in your browser. This automatically doesn’t use any plugins, add-ons, or extensions. If you can login easily from the incognito window, then it would benefit you to disable them one, then try to login again. If it doesn’t work, then the problem could be another plugin, add-on or extension. If it does, the problem is the one that is disabled.
At that point, you can consider keeping that plugin, add-on or extension disabled or using a new browser.
4. Nothing Works
If nothing is working, please contact us and let us know so we can look at possible problems from our end.