Shipping Policy

Our Commitment to Sustainable Shipping Practices

 In an effort to care for our planet and support sustainability, we offer 100% carbon-neutral shipping and mindfully package your order using eco-friendly materials.

Carbon-Neutral Shipping

Our carbon-neutral shipping program is powered by Route. Each carbon neutral shipment supports a certified agroforestry initiative that removes over 25k tons of CO₂ from the air annually and promotes a flourishing ecosystem.

Our Packing Materials

Your package, from box to label, is made from post-consumer, biodegradable, plant-derived, renewable, and recyclable materials.  And, our shipping supplier is right here in Louisville, Colorado!

How and when are orders shipped?

All orders placed through our online store are shipped via USPS to provide you with the fastest and most reliable services available. Every shipment includes a tracking number, so you can closely monitor your order’s shipping and delivery status!

All orders placed after 8AM MST will be shipped within 1 to 2 business days. Orders are not shipped over the weekends or on major holidays.

Please note that USPS does not deliver on Sundays.

We can ship to PO boxes.

Colorado and California orders will incur a sales tax.

What states do you ship to?

Good news! We can (and will) ship to all 50 states. That’s right – Alaska and Hawaii too!

Do you ship to Canada?

We’re sorry, we are not able to ship to Canada due to Canada Import regulations.

Do you ship internationally?

We’re sorry, but we only ship to the United States at this time.

What are the available shipping options?

• USPS Ground Advantage: Delivery in 2-5 business days. Includes tracking. Free for all subscription orders and all orders over $125.
• USPS Priority: Guaranteed delivery in 1-3 business days. Includes tracking.
• USPS Priority Express: Guaranteed delivery in 1-2 business days. Includes tracking.

You will be prompted to select your shipping option at checkout.

Shipping times are estimated and can vary due to conditions affecting USPS deliveries.

Colorado and California orders will incur a sales tax.

What is Route Package Protection?

We are comitted to the safety  and timely delivery of your purchases. We’re pleased to announce that Boulder Holistic Vet is now integrated with Route Package Protection. Route is a shipping insurance provider that offers complete package protection for your orders. Simply select Route protection in your cart at checkout to safeguard your shipments from Boulder Holistic Vet.

Q: What Is Route Package Protection?

Route shipping insurance covers packages that are lost, stolen, or damaged in transit. With simple, one-click reordering, Route ensures that our customers purchases are protected. Click here for details on what Route covers.

Q: How Do I File A Claim For A Lost, Stolen, Or Damaged Package?

File a one-click claim using the link in the email Route sends you after check out, or file a claim here.

Q: How Much Time Do I Have To File A Claim?

Claims must be filed within 5 days of delivery. For packages presumed to be lost or stolen, claims may be filed no sooner than 7 days after the scheduled delivery date.

Q: Doesn’t Boulder Holistic Vet Already Replace Lost Or Stolen Packages As Standard Customer Service?

We take customer service very seriously at Boulder Holistic Vet, and always try our best to resolve issues as quickly as possible for our valued customers. However, when you purchase shipping insurance with Route, you have access to simple, one-click shipping claims that are processed within 24 hours, so your order will be replaced immediately.

Q: What If My Package Gets Lost, And Route Replaces It By Ordering Another New Product For Me, And Then That Package Gets Lost, Does Route Cover That Too?

Yes! Replacement orders that are placed by Route are still insured by Route.

Q: What are Route’s Terms & Conditions?

Route’s terms and conditions are listed here.

Q: Is Route A Licensed Insurance Company?

Yes. Route is a licensed insurance company that is partnered with Lloyds of London, one of the biggest names in shipping insurance.

Still need help or have questions about our shipping policies? Email us at [email protected] or call 720-503-6646. We’d love to hear from you-Ne